Guest Services Agent: Create Memorable Vacation Moments

mymvw; Palm Beach Shores (FL); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling & Family Suppo

Growth and Development Opportunities

On-site parking

Discount at all on-site Food & Be​

Shoes for Crews / work shoe credit

Company branded coat/jacket

Hats, sunscreen, and t-shirts provided

Bi-annual team building events

Quarterly celebrations & Associate of​

Guest Satisfaction Survey awards

Résumé du poste

Marriott Vacations Worldwide is seeking a Guest Services Agent to check guests into villas, review amenities and local activities, and ensure smooth stays. You will listen to guest questions and coordinate with other departments to resolve issues and enhance the guest experience.

The role involves explaining room features, handling requests, answering calls, and possibly assisting with bellman duties depending on location. A friendly, professional demeanor and teamwork are essential.

Responsabilités

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Description du poste

Marriott Vacations Worldwide is seeking a Guest Services Agent to check guests into villas, review amenities and local activities, and ensure smooth stays. You will listen to guest questions and coordinate with other departments to resolve issues and enhance the guest experience.

The role involves explaining room features, handling requests, answering calls, and possibly assisting with bellman duties depending on location. A friendly, professional demeanor and teamwork are essential.