Guest Services Agent — Create Memorable Stays

Tapestry Conshohocken; United States; On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance and disability options

401(k) with company match

Employee hotel discounts

Job summary

Concord Hospitality is seeking a Front Desk Agent for Hyatt House Washington Wharf in Washington, DC. This on-site role requires delivering warm, professional guest service at check-in and throughout the guest stay.

Responsibilities include handling guest needs, processing charges, staying informed about promotions, and maintaining security and safety procedures. The position offers full-time hours with shift flexibility and opportunities for career development within Concord Hospitality.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Education

High school diploma

Job description

Concord Hospitality is seeking a Front Desk Agent for Hyatt House Washington Wharf in Washington, DC. This on-site role requires delivering warm, professional guest service at check-in and throughout the guest stay.

Responsibilities include handling guest needs, processing charges, staying informed about promotions, and maintaining security and safety procedures. The position offers full-time hours with shift flexibility and opportunities for career development within Concord Hospitality.