Guest Services Agent - Condado Ocean Club

The Condado Collection; San Juan (PR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Employer Contribution to 401(k)

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Holidays

Job summary

The Condado Collection is seeking a Front Desk Guest Services Associate at our Puerto Rico property to warmly welcome guests, check them in, and ensure a smooth stay. You will balance cash handling, answer calls, and manage room assignments with a courteous, efficient approach.

Responsibilities include staying informed about daily operations, promotions, and events, and maintaining professional appearance while delivering high service standards. Weekend shifts may be required.

Qualifications

• High school diploma or equivalent; preferably in Hotel Management.
• Excellent communication and interpersonal skills.
• Fully bilingual in Spanish and English.
• Ability to work under pressure and provide friendly service.

Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
• Handle all duties according to hotel policies, procedures, internal rules, and standards.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
• Be informed about room rates, packages, discounts, and promotions, and understand how to manage each effectively.
• Follow all cash handling and banking procedures to check out all guests efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Answer the phones according to the standards of proper etiquette.
• Know how to handle safe deposit boxes.
• Be familiar with the AM, PM, and night daily checklist to ensure smooth daily operations.
• Balance night audit transactions for daily sales journal information.
• Reconciles Front Desk and Outlets cash deposits daily.
• Follow all company, safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Front Desk Manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Perform other reasonable job duties as requested by the supervisors

Skills

Hospitality oriented

Excellent communication

Bilingual Spanish/English

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Ocean Club is a modern oasis in the middle of the city. This is a club open to all who value the unique experiences and cultural connections inspired by travel. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
• Handle all duties according to hotel policies, procedures, internal rules, and standards.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
• Be informed about room rates, packages, discounts, and promotions, and understand how to manage each effectively.
• Follow all cash handling and banking procedures to check out all guests efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Answer the phones according to the standards of proper etiquette.
• Know how to handle safe deposit boxes.
• Be familiar with the AM, PM, and night daily checklist to ensure smooth daily operations.
• Balance night audit transactions for daily sales journal information.
• Reconciles Front Desk and Outlets cash deposits daily.
• Follow all company, safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Front Desk Manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Perform other reasonable job duties as requested by the supervisors

Qualifications

• Hospitality oriented.
• High school diploma or equivalent; preferably in Hotel Management.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office.
• Ability to work quickly and efficiently, especially under pressure.
• Must be able to lift up to 50 pounds and stand for extended periods.
• Flexibility to work various shifts, including weekends and holidays.
• Fully bilingual (Spanish/English).

Benefits

• 401(k)
• Employer Contribution to 401(k)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.