Talent Acquisition Manager- The Condado Collection

The Condado Collection; San Juan (PR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Holidays

Employee Discount

Job summary

The Condado Collection is a group of luxury hospitality properties in Puerto Rico seeking a seasoned Talent Acquisition Manager to lead recruitment across hotels, restaurants, and casino.

You will develop sourcing strategies, manage full-cycle recruitment, and mentor the recruiting team while partnering with department leaders to meet staffing and compliance needs. Fluency in English and Spanish is required.

Qualifications

• Bachelor's degree in HR, Business Administration, Hospitality Management or related field.
• Minimum five (5) years of progressive talent acquisition experience, including at least two (2) years in a leadership or supervisory role.
• Talent acquisition experience within the hospitality industry (hotels, resorts, restaurants, casinos, or multi-unit operations).
• Experience leading full-cycle recruitment, including sourcing, interviewing, offers, and onboarding coordination.
• Proficiency with ATS (preferably iCIMS) and HRIS platforms such as ADP.

Responsibilities

• Develop and execute talent acquisition strategies aligned with business objectives and operational needs.
• Manage full-cycle recruitment for management, professional, specialized, and high-volume roles across hotels, restaurants, and casino.
• Lead recruitment for key and hard-to-fill positions and oversee day-to-day hiring activities.
• Supervise and develop recruiting staff and coordinate with department leaders to define needs and job descriptions.
• Source, screen, interview, and evaluate candidates using multiple channels; optimize ATS and HRIS systems.

Skills

Leadership

Bilingual-English/Spanish

Stakeholder management

Analytical skills

Education

Bachelor's degree in HR/Business/Hospitality

Tools

iCIMS

ADP HRIS

Job description

The Condado Collection is a group of hospitality properties in Puerto Rico that includes a range of classic and modern luxury hotels offering full-service experiences, fine dining, and vibrant entertainment. Among them are Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with chic style and a vibrant nightlife destination in San Juan; and Condado Ocean Club, an adults-only boutique hotel — a modern oasis in the heart of the city. The collection also includes Casino del Mar and world-renowned dining venues such as STK San Juan and Serafina.

Our mission is to create meaningful experiences and inspire travel — not just for our guests, but for our team as well. We believe our team members are the key to delivering passionate and authentic hospitality. Together, we create a collection of unforgettable memories.

Key Responsibilities

• Develop and execute talent acquisition strategies aligned with business objectives, workforce planning, and operational needs.
• Manage the full-cycle recruitment process for management, professional, specialized, and high-volume positions across hotels, restaurants, and casino.
• Personally lead recruitment for key and hard-to-fill positions while overseeing day-to-day hiring activities.
• Supervise and provide direction to the Recruitment Coordinator, delegating administrative and recruitment support activities while ensuring timely and efficient hiring processes.
• Partner with department leaders to identify staffing needs, define position requirements, develop job descriptions, and establish effective sourcing strategies.
• Source, screen, interview, and evaluate candidates using multiple recruiting channels, including job boards, social media, employee referrals, networking, career fairs, and community partnerships.
• Manage and optimize the Applicant Tracking System (iCIMS) and ADP HRIS to ensure accurate candidate records, recruitment workflows, reporting, and compliance.
• Monitor recruitment metrics, analyze hiring trends, and recommend improvements to increase recruiting effectiveness, quality of hire, and time-to-fill.
• Build and maintain relationships with external recruiting agencies, educational institutions, workforce development organizations, and community partners to strengthen talent pipelines.
• Collaborate with Human Resources and business leaders to support onboarding, workforce planning, retention initiatives, and other HR projects as needed.
• Strengthen the company's employer brand by representing the organization at recruitment events and implementing initiatives that enhance the candidate experience.
• Ensure compliance with all applicable federal, Puerto Rico, and gaming employment regulations, as well as company policies and recruitment best practices.
• Stay informed of labor market trends, hospitality industry developments, and talent acquisition best practices to proactively address current and future staffing needs.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Minimum of five (5) years of progressive talent acquisition experience, including at least two (2) years in a leadership or supervisory role.
• Proven talent acquisition experience within the hospitality industry, including hotels, resorts, restaurants, casinos, or other multi-unit hospitality operations.
• Demonstrated success managing both high-volume and specialized recruitment in a fast-paced, service-driven environment.
• Experience leading the full-cycle recruitment process, including sourcing, interviewing, selection, offer negotiation, and onboarding coordination.
• Experience supervising and developing recruiting staff.
• Proficiency with Applicant Tracking Systems (ATS), preferably iCIMS, and HRIS platforms such as ADP.
• Strong knowledge of federal and Puerto Rico employment laws, recruiting best practices, and compliance requirements.
• Excellent interpersonal, communication, negotiation, and stakeholder management skills.
• Strong analytical and organizational skills, with the ability to manage multiple priorities and meet hiring deadlines.
• Bilingual proficiency in English and Spanish (written and spoken) is required.

Benefits

• 401(k)
• Employeer Contribution to 401(k)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays
• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.