Host(ess)/Cashier - La Concha Resort

The Condado Collection; San Juan (PR); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k)

Employer Contribution to 401(k)

Employee Discount

Job summary

A hospitality group in Puerto Rico is looking for a Host(ess)/Cashier for La Concha Resort. The ideal candidate will be hospitality-oriented, with strong interpersonal skills and the ability to manage guest interactions smoothly. Responsibilities include greeting guests, managing seating, and ensuring a high-quality dining experience. Previous experience in a similar role is preferred. Flexibility in shifts and bilingualism in Spanish and English are essential. This role provides opportunities to enhance guest satisfaction in an upscale environment.

Qualifications

• Previous experience as a host in a similar restaurant environment is preferred.
• Knowledge of reservation systems and basic computer proficiency.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Experience with reservation systems and basic computer operations.
• Prior host/hostess or restaurant experience preferred.

Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage the seating chart and reservation system for efficient table turnover.
• Communicate effectively with guests to enhance their dining experience.
• Support overall team effort by assisting with various tasks as needed.
• Communicate with servers, kitchen staff, and management to ensure smooth operation of the dining room.
• Work closely with servers, bussers, and other restaurant staff to ensure seamless service.
• Support the overall team effort by assisting with various tasks as needed.
• Assist in managing reservations, updating guest profiles, and organizing seating arrangements.
• Maintain cleanliness and organization at the host/hostess station and lobby area.
• Assist in handling phone calls and guest inquiries regarding reservations and dining options.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information, and protect company assets.
• Follow all company safety policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to achieve common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Perform other duties as assigned by the manager.

Skills

Strong interpersonal and communication skills

Ability to remain calm and courteous under pressure

Hospitality oriented

Fully Bilingual (Spanish / English)

Customer service

Tools

Reservation systems

Basic computer proficiency

Job description

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About the Resort

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage the seating chart and reservation system to ensure accurate seating and efficient table turnover.
• Handle guest inquiries, requests, and special seating preferences with tact and efficiency.
• Communicate effectively with guests to manage expectations and enhance their dining experience.
• Communicate with servers, kitchen staff, and management to ensure smooth operation of the dining room.
• Work closely with servers, bussers, and other restaurant staff to ensure seamless service.
• Support the overall team effort by assisting with various tasks as needed.
• Assist in managing reservations, updating guest profiles, and organizing seating arrangements.
• Maintain cleanliness and organization at the host/hostess station and lobby area.
• Assist in handling phone calls and guest inquiries regarding reservations and dining options.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information, and protect company assets.
• Follow all company safety policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to achieve common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Perform other duties as assigned by the manager.

Qualifications

• Hospitality oriented
• Previous experience as a host in a similar restaurant environment is preferred
• Strong interpersonal and communication skills
• Ability to remain calm and courteous under pressure
• Knowledge of reservation systems and basic computer proficiency
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand, walk, and carry items for extended periods of time
• Fully Bilingual (Spanish / English)

Benefits

• 401(k)
• Employer Contribution to 401(k)
• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.