Guest Services Agent Bell/Valet – Lodge Tower

East West Hospitality; Vail (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(K)

Discretionary employer match

Career development trainings

Gym discounts

Eye Pieces discounts

Employee assistance program

Job summary

East West Hospitality in Vail, CO is hiring a Guest Services Agent Bell/Valet to join our Guest Services team at Lodge Tower. The role is active and guest-facing, with great earning potential through tips and a focus on delivering standout service in a premier Vail lodging experience. This full-time, seasonal position starts 11/9/2026 and pays $20.00 per hour plus tips.

A valid U.S. driver’s license, a high school diploma, and strong guest service skills are required, with perks including 401(k)

Qualifications

• High school diploma required.
• Strong guest service and professional, welcoming demeanor.
• Ability to lift up to 50 pounds mentioned as a requirement.
• 21+ years old by start date for insurance compliance.
• Valid U.S. driver’s license and clean background check.

Responsibilities

• Delivering/retrieving luggage to and from guest rooms.
• Shuttle driving as a regular duty.
• Provide excellent customer service and creative problem solving.
• Assist with Concierge tasks.
• Make, change, and confirm reservations (restaurant, transportation, babysitting, activities).
• Log and deliver packages (mail).
• Check parking passes.
• Help around the lobby and kitchen.

Skills

Guest service skills

Professional demeanor

Detail-oriented

Education

High school diploma

Job description

On-Site | $20/hour + tip potential | Vail, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

Looking for an active, guest-facing role with great earning potential? Lodge Tower is hiring a Guest Services Agent Bell/Valet to join our Guest Services team in the heart of Vail Village. If you enjoy staying on the move, delivering standout service, and helping guests make the most of their mountain getaway, this is your chance to be part of a premier Vail lodging experience.

Duties Include

• Delivering/ Retrieving luggage to and from guest rooms
• Shuttle driver
• Provide excellent customer service & creative problem solving.
• Assistant with some Concierge tasks
• Making, changing, and confirming reservations (Restaurant, transportation, babysitting, activities, etc.)
• Logging and delivering packages (mail)
• Checking parking passes
• Help around the lobby and kitchen

Why You’ll Love Working Here

• On-site parking in the heart of Vail Village
• Ski locker
• Breakfast/coffee
• Eligible for our Winter Wellness Program (Epic Merchant Ski Pass or end of season bonus, based on start date)

Location

Lodge Tower – Vail, CO

Start Date

11/9/2026

Employment Type

Full-Time, Seasonal

Pay Rate

$20.00/ hour + tips

Schedule

Full time set schedule with rotating Saturdays

Posting Closing Date

11/15/2026 or until filled

Our Ideal Candidate

• Important Driving Requirement: This position includes shuttle driving as a regular job responsibility. Due to the driving requirements, this role is not suitable for J-1 Work Travel participants.
• At least 21 years of age by the start date (for insurance compliance)
• A valid U.S. driver’s license and a clean background check
• A high school diploma
• Strong guest service skills and a professional, welcoming demeanor
• A detail-oriented, organized approach to work
• A hardworking, honest, and dependable attitude
• The ability to safely lift up to 50 pounds
• Bell or valet experience (preferred)
• Familiarity with Vail Village and Vail Mountain (preferred, but not required)

Perks And Benefits Include

We offer a 401(K) plan with a discretionary employer match. You’ll have access to career development trainings, discounted gym memberships at The Athletic Club Westin, and discounts at Eye Pieces. We also have an employee assistance program to support your wellbeing.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.