Guest Services Agent

hriproperties; Tampa (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

HRi Properties in downtown Tampa, located near the Hyatt House and Hyatt Place, seeks a Guest Services Agent to lead front desk operations in a dynamic urban market.

The role requires welcoming guests, handling registrations and inquiries, and coordinating with housekeeping and maintenance to ensure room readiness. A high school diploma and hospitality or customer service experience are preferred.

Qualifications

• Education: High school diploma preferred.
• Experience: Hospitality or customer service experience preferred.
• Experience: Hotel PMS experience adds value.
• Skills: Strong customer service and communication skills.
• Skills: Ability to multitask in a fast-paced environment.
• Skills: Basic computer and data-entry proficiency.
• Skills: Problem-solving and conflict-resolution ability.
• Skills: Professional, friendly, welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Data-entry

Problem-solving

Professional demeanor

Education

High school diploma

Tools

PMS (Hotel PMS)

Job description

230 rooms | 2,299 sq. ft. meeting/event space

Located in downtown Tampa, this modern property sits in a high-growth corridor, offering the opportunity to lead brand-forward operations in a dynamic urban market. The Hyatt House and Hyatt Place are co-located spanning transient and extended-stay segments, making it an ideal setting for leaders who excel in hybrid operational models.

Job Title : Guest Services Agent

Department : Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience: Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge: Strong customer service and communication skills.
• Skills and Knowledge: Ability to multitask in a fast-paced environment.
• Skills and Knowledge: Basic computer and data-entry proficiency.
• Skills and Knowledge: Problem-solving and conflict-resolution ability.
• Skills and Knowledge: Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.
• Other duties as assigned

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements .