Front Desk Agent

Paycom; Land O' Lakes (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan Opportunit

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary, FS

Job summary

Paycom is seeking a Front Desk Agent at Springhill Suites Tampa - Land OLakes, FL. Full-time position with a hourly rate of $15.00 and flexible shifts.

You'll check guests in/out, handle payments, answer questions, promote hotel services, and support reservations. A high school diploma or equivalent is preferred, with strong typing and computer aptitude.

Responsibilities include up-selling, processing charges, resolving issues, and maintaining guest satisfaction with professional service.

Qualifications

• High school diploma or equivalent preferred.
• Strong typing and computer skills are essential.

Responsibilities

• Register guests into the hotel in a prompt and courteous manner.
• Process guest payments according to established policies and procedures.
• Respond to guest requests promptly; promotes hotel services, facilities and outlets.
• Resolve guest complaints to the satisfaction of the customer; inform supervisor of major problems.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts charges; prepares deposits.
• Issues, controls and releases guest safe-deposit boxes.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Mathematical abilities

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Springhill Suites Tampa - Land OLakes, FL 34638, Position Type: Full Time, Salary Range: $15.00 - $15.00 Hourly, Job Shift: Any, Job Category: Hospitality - Hotel, COME AND JOIN OUR AMAZING TEAM!

Most positions do require weekend and holiday availability.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to:

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.