Guest Services Agent

hriproperties; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Aloft Hotels, proudly managed by HRI Hospitality, is seeking a Guest Services Agent to deliver warm, attentive service at our front desk. You will greet guests, assist with check-in and check-out, and respond to guest needs to ensure a smooth, welcoming stay.

The role requires strong communication, multitasking, and basic data-entry skills. You will coordinate with housekeeping and maintenance, handle payments and reservations, and work varied shifts, including weekends and holidays.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Coordinate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Professional demeanor

Education

High school diploma

Tools

PMS software

Job description

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience. JOB DESCRIPTION

Job Title : Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education: High school diploma preferred.


• Experience:
  
  
  
  • Previous hospitality or customer service experience preferred.
  
  
  • Experience with hotel Property Management Systems (PMS) a plus.
  
  
  
  


• Skills and Knowledge:
  
  
  
  • Strong customer service and communication skills.
  
  
  • Ability to multitask in a fast-paced environment.
  
  
  • Basic computer and data-entry proficiency.
  
  
  • Problem-solving and conflict-resolution ability.
  
  
  • Professional, friendly, and welcoming demeanor.
  
  
  
  

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.


• Respond to guest inquiries, requests, and concerns promptly and professionally.


• Handle payments, room assignments, and reservation changes accurately.


• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.


• Maintain a clean and organized front desk and lobby area.


• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements .