Guest Service Agent

Bentley Legacy Group; Dallas (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Bentley Legacy Group is seeking Front Desk Agents to warmly greet guests, register arrivals, and provide outstanding service during their stay. You will operate the front desk, assist with reservations, and answer inquiries about facilities and local attractions.

The role requires a high school diploma, fluency in English, and the ability to multitask in a fast-paced hotel environment. You should be comfortable using Microsoft Office, handling check-ins/outs, and coordinating with housekeeping

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field is a plus.
• Must be fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Willing and able to stand for long periods of time.
• Able to work with little or no supervision.
• Demonstrate the ability to multitask, be detail-oriented, and solve problems.
• Must be willing and able to work a varied schedule including evenings, nights, weekends and holidays.

Responsibilities

• Greet and register guests with a welcoming and friendly attitude.
• Handle check-ins and check-outs efficiently and courteously.
• Obtain guest information for room reservations.
• Answer questions about hotel services, facilities, and local attractions.
• Maintain knowledge of rates, packages, and promotions.

Skills

Fluent English

Guest service

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Requirements

QUALIFICATIONS:

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays