Guest Services Agent

Aloft Nola; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Aloft Nola is seeking a Guest Services Agent to join our Front Office team in New Orleans. You will welcome guests, assist with check-in/check-out, respond to inquiries, and coordinate with housekeeping to ensure smooth stays.

Ideal candidates have strong customer service and communication skills, the ability to multitask in a fast-paced hotel environment, and basic computer/data-entry proficiency. Shift variety including weekends and holidays is required.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

multitask

Data entry

Problem solving

Conflict resolution

Professional demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.JOB DESCRIPTIONJob Title: Guest Services AgentDepartment: Front OfficeSupervision Exercised: NONESupervision Received: Front Office Supervisor and Front Office ManagerMINIMUM REQUIREMENTSEducationHigh school diploma preferred.ExperiencePrevious hospitality or customer service experience preferred.Experience with hotel Property Management Systems (PMS) a plus.Skills and KnowledgeStrong customer service and communication skills.Ability to multitask in a fast-paced environment.Basic computer and data-entry proficiency.Problem-solving and conflict-resolution ability.Professional, friendly, and welcoming demeanor.Job Duties and ResponsibilitiesGreet, register, and check guests in/out efficiently and courteously.Respond to guest inquiries, requests, and concerns promptly and professionally.Handle payments, room assignments, and reservation changes accurately.Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.Maintain a clean and organized front desk and lobby area.Willingness to work varied shifts, including weekends and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.