Guest Services Agent

French Lick Resort; French Lick (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Low-Cost Meals

Matching 401k

EOE/AA

Job summary

French Lick Resort is seeking a friendly guest services professional to greet guests, handle check-in with accuracy, and promote hotel programs. You’ll work with resort teams across PBX, concierge, and bell podium coverage to ensure outstanding service in a premier Midwest destination.

The ideal candidate communicates clearly, maintains a professional demeanor, and can resolve guest concerns while adhering to policies. Background check and drug screening are required to join our team.

Qualifications

• Must have excellent communication skills and enjoy interacting with guests and employees.
• Pleasant telephone demeanor and professional behavior required.
• Ability to write routine correspondence and speak effectively to the public and staff.
• Basic computer knowledge and comfort with front desk systems.
• Employment contingent on background check and drug screening.

Responsibilities

• Check guests in, verify information, note special requests and ensure proper credit.
• Complete guest transactions thoroughly and promote hotel programs.
• Interact with resort staff professionally and assist other departments with information.
• Be familiar with emergency procedures and resort policies.
• Maintain house bank and post charges, refunds, and cash handling according to procedures.
• Communicate pertinent information to front office managers and supervisors.
• Solicit guest feedback via comment cards and cross-train in PBX, concierge, and bell podium coverage.
• Perform other duties as reasonably requested by management.

Skills

Communication skills

Telephone demeanor

Customer interaction

Conflict resolution

Education

High school diploma

Tools

Computer basics

Job description

Why you will enjoy this job.

French Lick Resort is the Midwest's premier resort destination, featuring two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. The French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. Named America's Best Historic Resort by Historic Hotels of America, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.

The Ideal Candidate for this Position

The ideal candidate will have exceptional communication skills and enjoy interacting with guests and fellow employees. Someone with a very positive, outgoing, and friendly personality is a perfect fit!

Responsibilities for this Position

• Checks guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Completes all guest transactions thoroughly.
• Promotes and sells special hotel programs.
• Interacts with resort staff in a professional manner, assisting other departments with necessary information.
• Must be knowledgeable of all emergency procedures and resort policies.
• Maintains house bank.
• Communicates all pertinent information to the front office managers and supervisors.
• Follows set procedures on posting, charges, cashing checks, safe deposits and refunds.
• Solicits guest feedback via guest comment cards.
• Cross-trains in PBX, concierge, and bell podium coverage.
• Performs other duties as reasonably requested by management.

Requirements

• Must be a citizen of this country or possess a valid work permit.
• High school graduate or equivalent.
• Must have basic knowledge of computers.
• Pleasant telephone demeanor.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Must possess excellent communication skills.
• Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Technical Requirements

• Must be able to read, write and speak English.
• Requires strong organizational skills.
• Must be able to work independently.
• Able to be on your feet for long periods of time.
• Excellent people skills.
• Must meet grooming standards.
• We provide a substance-free environment. Substance testing is mandatory.
• Meet/exceed customer expectations.
• Must meet or exceed the team expectations.

Benefits

• Low-Cost Meals
• Matching 401k
• We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
• EOE/AA

Qualified candidates must be legally authorized to be employed in the United States. Cook Group does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Source: Hospitality Online