Guest Services Agent

Hotel Phoenix; Atlanta, Northern (GA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hotel Phoenix at Centennial Yards in Atlanta seeks a friendly Guest Services Agent to welcome guests, manage front desk operations, and provide local recommendations and personalized service. You will be the first and last contact for guests, ensuring a memorable stay and smooth daily operations.

The ideal candidate has front desk or guest service experience, strong communication skills, and a proactive, guest-focused mindset.

Qualifications

• Front desk or guest service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Proficiency with property management systems (HMS experience preferred).
• Excellent attention to detail and ability to multitask.
• Professional appearance and demeanor.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet, welcome, and assist guests with professionalism and enthusiasm.
• Deliver care for guests with professionalism, passion and enthusiasm.
• Perform accurate check-in and check-out procedures per hotel standards.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Process payments, balance transactions, and maintain records in the property management system.
• Coordinate with Housekeeping, Engineering, and other departments for a seamless guest experience.
• Maintain a clean, organized, inviting front desk and lobby area.
• Provide knowledgeable recommendations on local attractions, dining, and culture.
• Collaborate with team to ensure smooth daily operations.
• Support team goals with flexibility and teamwork in a fast-paced environment.
• Uphold Hotel Phoenix’s service standards and brand values.

Skills

Guest service

Communication skills

Customer focus

Multitasking

Professional appearance

Tools

HMS

Unifocus

Infor

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Agent

Full Time Atlanta, GA, US 1 Attachments

5 days ago Requisition ID: 1234

Guest Service Agent

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to

delivering authentic hospitality and creating an environment where both guests and

associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a

workplace culture built on collaboration, integrity, and growth.

Position Purpose

We are seeking an energetic and service-focused Guest Service Agent to join our Front

Office team. As a key point of contact for our guests, this role is responsible for creating

a warm and welcoming arrival experience, ensuring smooth daily operations at the

front desk, and delivering personalized service that reflects the vibrant character of

The ideal candidate will have a genuine passion for hospitality, excellent

communication skills, and a proactive, solution-oriented mindset. This position offers the

opportunity to be part of an exciting new hotel experience in the heart of Atlanta.

Key Responsibilities

Guest Experience & Operations

• Greet, welcome, and assist guests with professionalism and enthusiasm.
• Delivering excellent care for our guests by assisting them with professionalism, passion and enthusiasm.
• Perform accurate check-in and check-out procedures in accordance with hotel standards.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Process payments, balance transactions, and maintain accurate records in the property management system.
• Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Provide knowledgeable recommendations on local attractions, dining, and cultural experiences to enhance guest stays.
• Work closely with fellow Guest Service Agents and hotel departments to ensure smooth daily operations.
• Support team goals by demonstrating flexibility and teamwork in a fast-paced
• Uphold Hotel Phoenix’s service standards and brand values at all times.

Requirements

• Prior front desk or guest service experience preferred; hotel background a plus.
• Strong communication and interpersonal skills with a guest-first mindset.
• Proficiency with property management systems (HMS experience preferred).
• Excellent attention to detail and ability to multitask effectively.
• Professional appearance and demeanor.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Experience

• Previous experience in a full-service hotel environment.
• Familiarity with hospitality systems such as Unifocus or Infor.
• Local knowledge of Atlanta and surrounding attractions.

Attachments (1)

Hotel Phoenix- Front Office Guest Services Agent- Job Description.doc