Housekeeping Coordinator

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hotel Phoenix at Centennial Yards in Atlanta, GA is seeking a Housekeeping Coordinator to ensure seamless coordination between housekeeping, front office, and engineering teams. This full-time position focuses on administrative duties and effective communication to maintain high service standards.

The role requires prior hospitality administrative experience, proficiency with Microsoft Office and HMS, and a proven ability to multitask and stay organized.

Qualifications

• Prior administrative or coordinator experience in hospitality preferred.
• Proficiency in Microsoft Office and property management systems (HMS a plus).
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused.
• Availability to work weekends and holidays.

Responsibilities

• Assign and update room statuses in the property HMS system.
• Serve as main contact between housekeeping, front office, and engineering.
• Assign rooms to attendants and dispatch staff as needed.
• Support day-to-day efficiency of housekeeping operations.
• Log all guest requests and actions; prioritize guest needs.
• Transfer calls to appropriate departments.
• Page staff using the paging system as required.
• Organize the housekeeping office and manage files and paperwork.
• Track keys and inventory; report missing items to managers.
• Run in-house guest lists and check-out lists from the PMS.
• Assign sections to attendants and supervisors; manage pagers and keys.
• Monitor rooms released for turnover and update records.
• Maintain logbooks for lost and found and engineering deficiencies.

Skills

Communication

Multitasking

Organized

Detail-oriented

Service-focused

Tools

Microsoft Office

Property management systems (HMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housekeeping Coordinator

Full Time Atlanta, GA, US

Housekeeping Coordinator

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to

delivering authentic hospitality and creating an environment where both guests and

associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a

workplace culture built on collaboration, integrity, and growth.

Position Purpose

The Housekeeping Coordinator plays a key administrative and operational role,

ensuring the seamless communication and coordination between the housekeeping

team, front office, and engineering departments.

Key Responsibilities

• Assign and update room statuses in the property HMS system.
• The Housekeeping Coordinator acts as the main point of contact in the
• This position assigns rooms to Room Attendants, dispatches Houseman and
• Runners on requests and supports the overall day-to-day efficiency of the
• Record every telephone call in a logbook/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry.
• Transfer calls to various departments.
• Use the paging system to page for various employees (usually a House Attendant
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to Managers or Supervisors on duty and the Security
• Run an in-house guest list, check-out list, from the Property Management System
• Assign sections to House Attendants and Supervisors
• Assign pagers and keys
• Monitor number of rooms being released
• Track all guest requested items
• Maintain lost and found logbook/database
• Record all engineering deficiencies in a logbook/database.

Requirements

• Prior administrative or coordinator experience in hospitality preferred.
• Proficiency in Microsoft Office and property management systems (HMS a plus).
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused.
• Availability to work weekends and holidays.