Guest Services Agent

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hotel Phoenix at Centennial Yards in Atlanta is seeking a friendly Guest Services Agent to welcome guests, manage check-in/check-out, and coordinate with departments for a seamless stay. This full-time role places you at the heart of our new boutique hotel, delivering personalized service with a guest-first mindset.

The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• Strong communication and interpersonal skills with a guest-first mindset.
• Experience with front desk or guest services is preferred.
• Able to balance multiple tasks with attention to detail.

Responsibilities

• Greet, welcome, and assist guests with professionalism and enthusiasm.
• Deliver excellent guest care with passion and enthusiasm.
• Perform accurate check-in and check-out procedures to hotel standards.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Process payments, balance transactions, and maintain records in the PMS.
• Coordinate with Housekeeping, Engineering, and other departments for seamless service.
• Maintain a clean, organized front desk and lobby area.
• Provide knowledgeable recommendations on local attractions, dining, and culture.
• Collaborate with team members to ensure smooth daily operations.
• Support team goals with flexibility and teamwork in a fast-paced setting.
• Uphold Hotel Phoenix's service standards and brand values at all times.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Customer service mindset

Tools

HMS

Unifocus

Infor

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Agent

Full Time Atlanta, GA, US 1 Attachments

Hotel Phoenix at Centennial Yards - Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to

delivering authentic hospitality and creating an environment where both guests and

associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a

workplace culture built on collaboration, integrity, and growth.

Position Purpose

We are seeking an energetic and service-focused Guest Service Agent to join our Front

Office team. As a key point of contact for our guests, this role is responsible for creating

a warm and welcoming arrival experience, ensuring smooth daily operations at the

front desk, and delivering personalized service that reflects the vibrant character of

The ideal candidate will have a genuine passion for hospitality, excellent

communication skills, and a proactive, solution-oriented mindset. This position offers the

opportunity to be part of an exciting new hotel experience in the heart of Atlanta.

Key Responsibilities

• Greet, welcome, and assist guests with professionalism and enthusiasm.
• Delivering excellent care for our guests by assisting them with professionalism, passion and enthusiasm.
• Perform accurate check-in and check-out procedures in accordance with hotel standards.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Process payments, balance transactions, and maintain accurate records in the property management system.
• Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Provide knowledgeable recommendations on local attractions, dining, and cultural experiences to enhance guest stays.
• Work closely with fellow Guest Service Agents and hotel departments to ensure smooth daily operations.
• Support team goals by demonstrating flexibility and teamwork in a fast-paced
• Uphold Hotel Phoenix's service standards and brand values at all times.

Requirements

• Prior front desk or guest service experience preferred; hotel background a plus.
• Strong communication and interpersonal skills with a guest-first mindset.
• Proficiency with property management systems (HMS experience preferred).
• Excellent attention to detail and ability to multitask effectively.
• Professional appearance and demeanor.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Experience

• Previous experience in a full-service hotel environment.
• Familiarity with hospitality systems such as Unifocus or Infor.
• Local knowledge of Atlanta and surrounding attractions.

Attachments (1)

Hotel Phoenix- Front Office Guest Services Agent- Job Description.doc