Guest Services

PRESTIGE; Richmond (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive rate

Medical, Dental, Vision Benefits

401K Match

Tuition Reimbursement

SOFI Wellness

Job summary

Prestige Healthcare Administrative Services is hiring a Full Time Guest Services team member at our Bridgewater Post Acute in our Richmond, VA location. Flexible hours include some evenings and weekends.

The Guest Services team provides a welcoming guest experience from admission to discharge and acts as a liaison between departments and families. The ideal candidate will deliver exceptional customer service while engaging with patients, residents, families, and staff, leading Ambassador Rounds,

Qualifications

• Exceptional customer service skills.
• Engage with patients, residents, families and staff to ease transitions.
• Lead Ambassador Rounds program and ensure rooms are ready for admission.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families at admission to assist with transition.
• Coordinate with staff to address needs and complete administrative projects.
• Demonstrate appropriate computer skills to accomplish tasks.
• Support admissions and activities with tours, paperwork and engagement.

Skills

Customer service

Communication

Administrative tasks

Ambassador Rounds

Team collaboration

Job description

Prestige Healthcare Administrative Services is hiring a Full Time Guest Services team member at our Bridgewater Post Acute in our Richmond, VA location.

Flexible hours, including some evenings and weekends (adjusted based on need – EOW, pt, etc)

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• - Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• - Meet with patients and families upon admission to assist with transition
• - Understand role of staff members and their functions in order to properly address needs- Complete various administrative projects as directed by supervisor.
• - Possess appropriate computer skills needed to effectively accomplish required tasks.
• - Support admissions and activities departments with tours, paperwork, and engagement

Uniform is provided
Position reports to Admissions Director

We are offering the following benefits:

• Competitive rate
• Medical, Dental, Vision Benefits
• 401K Match
• Tuition Reimbursement
• SOFI Wellness