Guest Services

Naparksohio; New Albany, Northern (OH, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Naparksohio Recreation Center invites applicants for a Guest Services role focused on delivering a positive experience for patrons within the Fieldhouse and Community Center. You will help set up gym and classrooms for events while maintaining a professional, helpful demeanor.

The position requires strong communication, the ability to lift up to 50 lbs, and adherence to center policies. CPR/First Aid certification within 30 days is required at no cost.

Qualifications

• Excellent verbal and written communication.
• Professional, courteous, and helpful attitude.
• Ability to lift objects weighing up to 50 lbs.
• Knowledge of recreation programs and center policies.
• CPR and First Aid certification within first 30 days at no cost.
• Navigate computer software for scheduled reservations.

Responsibilities

• Create a welcoming and safe atmosphere for community members.
• Maintain an organized approach to setting up and tearing down event spaces.
• Ensure patrons adhere to center rules and procedures, maintaining a safe environment.
• Follow calendar of reservations for set up and tear down of events; communicate with Facilities and Operations Manager and/or Manager on Duty; complete incident reports.
• Recognize unusual or threatening conditions and take appropriate action.
• Oversight of birthday parties and open gym time.

Skills

Communication skills

Customer service focus

Teamwork

Lift 50 lbs

Job description

POSITION SUMMARY

A Recreation Center Guest Services position involvesmaintaining the setup, orderliness and appearance within the Fieldhouse &Community Center and ensuring a positive, safe, and informative experience forall patrons. Key duties include setting up gym and classrooms for specialevents as well as maintaining a professional, helpful demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• CustomerService: Create a welcoming and safe atmosphere for community members.
• FacilityOperations: Maintain an organized approach to setting up and tearing downevent spaces.
• PolicyEnforcement: Ensure patrons adhere to center rules and procedures,maintaining a safe environment.
• AdministrativeTasks: Follow calendar of reservations for set up and tear down of events,communicate effectively with Facility and Operations Manager and/orManager on Duty, complete incident reports.
• Recognizeunusual or threatening conditions and take appropriate action.
• Oversightof birthday parties and open gym time.
• Mustbe 17 years of age or older.

KNOWLEDGE, SKILLS AND ABILITIES

• Strongcommunication (verbal & written) and interpersonal skills.
• Professional,courteous, and helpful attitude.
• Abilityto lift objects weighing up to 50 lbs.
• Abilityto multitask and work independently or in a team.
• Knowledgeof recreation programs and center policies.
• CPRand First Aid certification required within the first 30 days ofemployment at no cost.
• Navigatecomputer software for scheduled reservations.

REPORTING STRUCTURE

• Reportsdirectly to the Facilities and Operations Manager and/or Manager on Duty.