Front Desk

Naparksohio; New Albany, Northern (OH, KY); Hybrid; USD 28,000 - 36,000; Part time

Job summary

Naparksohio is seeking a friendly Recreation Center Front Desk team member to welcome visitors, handle registrations, take payments, and promote programs. You will operate booking software, answer inquiries in person, by phone or email, and help maintain a safe, welcoming environment.

Ideal candidates are 17 years or older, with strong communication, the ability to multitask, and a courteous, professional demeanor. CPR/First Aid certification within 30 days is required.

Qualifications

• Greet visitors and answer questions in person, by phone, or email.
• Register patrons for activities, classes, and rentals; manage reservations.

Responsibilities

• Greet visitors and answer questions about programs, memberships, and facilities.
• Register patrons for activities, classes, and room rentals; manage facility schedules and reservations.
• Receive and record payments (cash, credit); issue receipts.
• Check in members, process renewals, promote membership benefits.
• Maintain a clean, welcoming reception area; assist with room setups and opening/closing.

Skills

Strong communication

Customer service

Multitasking

Interpersonal skills

Professional demeanor

Phone/email handling

Education

CPR/First Aid certification (within 30 days)

Tools

Booking software

Point-of-sale system

Job description

POSITION SUMMARY

A Recreation Center Front Desk job involves welcomingvisitors, handling registrations (memberships, classes, rentals), answeringphones/emails, processing payments, managing facility bookings, promotingprograms, maintaining the reception area's cleanliness and appearance,enforcing policies, and ensuring a positive, safe, and informative experiencefor all patrons, acting as the primary point of contact. Key duties includeoperating booking software, providing program info, handling money, andmaintaining a professional, helpful demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• CustomerService: Greet visitors, answer questions (in-person, phone, email) aboutprograms, memberships, and facilities.


• Registration& Booking: Register patrons for activities, classes, and room rentals;manage facility schedules and reservations.


• FinancialTransactions: Receive and record payments (cash, credit), issue receipts,and handle daily cash-outs.


• MembershipManagement: Check in members, process renewals, and promote membershipbenefits.


• FacilityOperations: Maintain a clean, tidy, and welcoming reception area; assistwith room setups as well as opening and closing of the facility.


• Information& Promotion: Provide up-to-date info on classes, events, parks, andpromotions.


• PolicyEnforcement: Ensure patrons adhere to center rules and procedures,maintaining a safe environment.


• AdministrativeTasks: Answer multi-line phones, take messages and perform clericalduties.


• Recognizeunusual or threatening conditions and take appropriate action.


• Mustbe 17 years of age or older.

KNOWLEDGE, SKILLS AND ABILITIES

• Strongcommunication (verbal & written) and interpersonal skills.


• Abilityto operate booking/point-of-sale systems.


• Professional,courteous, and helpful attitude.


• Abilityto multitask and work independently or in a team.


• Knowledgeof recreation programs and center policies.


• Licensureor Certification Requirements:


• CPRand First Aid certification required within the first 30 days ofemployment at no cost.

REPORTING STRUCTURE

• Reportsdirectly to the Facilities and Operations Manager and/or Manager on Duty.