Front Desk Associate - Recreation Center

City of University City; University City (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

A municipal recreation facility, located in University City, is seeking a part-time Control Desk Associate. The role involves managing membership sales, assisting patrons, and ensuring compliance with facility rules. Candidates should have a high school diploma and experience in customer service and cash handling. A friendly demeanor and organizational skills are essential. The position requires flexibility to work various shifts including evenings and weekends. CPR and First Aid certification is a plus.

Qualifications

• Minimum 21 years of age and High School Diploma (some college preferred).
• Two years experience in a recreational facility or similar role preferred.
• One year experience in customer service and/or cash handling required.
• Proficiency with Microsoft Word and Excel; RecTrac 3.1 preferred.
• Ability to obtain CPR and First Aid within six months.

Responsibilities

• Handle membership sales and program registrations.
• Enforce rules and regulations at all facilities.
• Prepare forms, reports, and maintain accurate records.
• Greet visitors, respond to inquiries, and provide professional service.
• Operate recreation software and balance daily transactions.
• Prepare forms, reports, and records as required.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Organizational skills

Education

High School Diploma

Some college preferred

Tools

Microsoft Word

Microsoft Excel

RecTrac 3.1

Job description

Overview

The purpose of this year-round, part-time position is to work the control desk operations of Centennial Commons and the Heman Park Swimming Pool. The Control Desk Associate position will complete routine matters, assignments and public contact work in a fast-paced, demanding and challenging environment. Other responsibilities include providing recommendations to management and decision makers for recreation center and pool operations and handling unusual problems. Work is performed under the direction of the Recreation Supervisor and/or Deputy Director/Recreation Facilities and Services.

ESSENTIAL FUNCTIONS

• Responsible for membership sales, program registration, minimal facility reservations.
• Assist patrons by being knowledgeable in all aspects of division facilities, programs and events.
• Responsible for enforcement of rules and regulation of all facilities.
• Receives the public and answers questions; responds to inquiries and communicates openly with patrons and staff in a friendly, professional manner.
• Operate recreation software and regular office equipment in an effective manner.
• Follows established cash handling procedures; balancing all transactions at the end of each shift and preparing individual deposits.
• Prepares and compiles forms, reports, manuals, personnel records, bills, invoices, or other material which includes gathering data from appropriate sources, classifying and arranging data in proper format and completing all administrative requirements accurately.
• Assists with the installation of new programs, systems, procedures, and methods of operation.
• Assists in the design and revision of forms.
• Screens visitors and phone calls;
• Independently initiates, answers, and follows-up on correspondence and inquiries;
• Prepares and/or maintains spreadsheets, reports, presentations, databases, complex records and files essential to assigned tasks;
• Responds to routine inquiries regarding departmental procedures and policies;
• Performs other duties as required and/or assigned.

QUALIFICATIONS

• Minimum of 21 years of age; High School Diploma or age appropriate with this level of schooling (some college preferred).
• Minimum of two years responsible experience working in a recreational facility setting or similar role (preferred).
• Minimum of one-year experience in customer service and/or cash handling required. Demonstrated proficiency with MICROSOFT Word, Excel preferred.
• Demonstrated knowledge of RecTrac 3.1 preferred.
• Must be able to obtain CPR and First Aid certification within six months of employment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and Skill in computer-based spreadsheets, scheduling and word processing software programs, Internet and email; Basic knowledge of modern office practices procedures and equipment.
• Considerable Knowledge of English, writing, spelling, editing, and grammar and proper sentence structure.
• Ability to maintain exceptionally courteous and customer-service oriented performance.
• Special ability to work as a team member, and to foster a team-work environment.

• Must be able to work a combination of early mornings, days, evening, weekends and holidays.
• Ability to regularly handle confidential and sensitive information;
• Ability to quickly exhibit understanding of City and Departmental programs, policies and operations;
• Ability to make work decisions, and exercise initiative and judgment in carrying out work assignments;
• Ability to prepare and maintain departmental records of considerable complexity and to prepare reports/forms from such records;
• Ability to communicate effectively, and establish and maintain effective working relationships with other employees and the public;
• Ability to balance and prioritize simultaneous calls and complex work assignments, and manage multiple tasks with accuracy and efficiency;
• Ability to be accurate and precise in written and verbal communications;
• Possess an eye for details and excellent organizational skills;
• Ability to cope with frequent interruptions and adapt to current needs in a fast-paced environment;
• Ability to quickly and accurately follow complex oral and written instructions;
• Ability to write, edit and create reports independently and from instructions;
• Sense of creativity, initiative, and desire to consistently exceed requirements and expectations.

PHYSICAL STRENGTH DEMANDS

Note: This section describes typical physical requirements and is not intended to be interpreted as a medical standard.

Physical ability to perform activities such as lifting up to 20-50 lbs as needed, standing, walking, and occasional climbing, with comfortable stamina for a reception/control desk role.

WORK ENVIRONMENT

Work is performed in a recreation facility environment with regular customer contact, and may require working a combination of early mornings, days, evenings, weekends and holidays.

ENVIRONMENTAL CONDITIONS

The role may involve varied environmental conditions including indoor and occasional outdoor settings as part of recreation program operations.

DESCRIPTION OF MACHINES, TOOLS, EQUIPMENT, SOFTWARE, AND HARDWARE: Telephone, copier, fax, computer, and associated hardware and software. TV's, DVD, AED Vacuum.