Guest Services

Progressions salon spa store; Frederick (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dental Insurance

Flexible Spending Plan (Flex)

Life Insurance

Short-Term & Long-Term Disability

Paid Time Off (PTO)

401(k) Retirement Plan

Retail Product Savings

Service Savings

Job summary

Progressions salon spa store in Frederick, MD is seeking a Guest Services Representative to be the warm first impression and final touchpoint for every guest. This role blends hospitality, sales, and operational precision in a luxury environment.

You will manage check-in/check-out, answer phones, schedule appointments, and support service providers to maintain a seamless guest journey. Starting pay is $16.50/hour with benefits, with both full-time and part-time opportunities.

Qualifications

• Experience in luxury hospitality, customer service, or sales.
• Strong sales acumen with guest-first mindset.
• Excellent communication, organization, and multitasking skills.
• Professional appearance and brand alignment.
• Tech comfortable with booking systems and phones.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Answer phones, schedule, confirm, and optimize appointments.
• Sell services and manage time on the book.
• Meet or exceed monthly sales goals for retail and services.
• Maintain knowledge of services, products, and promotions.
• Coordinate between guests and service providers to ensure smooth execution.
• Handle high-volume situations with composure.
• Ensure waivers and guest documentation are completed.
• Support daily salon operations and other duties.

Skills

Luxury hospitality

Customer service

Sales

Communication

Organization

Multitasking

Professional appearance

Job description

Job Title: Guest Services Representative

Department: Guest Experience / Front of House

Employment Status: Full-Time and Part-Time Opportunities Available

Compensation: Starting at $16.50/hour + benefits

Position Overview

Job Title: Guest Services Representative

Department: Guest Experience / Front of House

Position Type: Customer Service & Sales

Employment Status: Full-Time and Part-Time Opportunities Available

Compensation: Starting at $16.50/hour + benefits

Position Overview

The Guest Services Representative is the cornerstone of the salon experience—serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast-paced luxury environment. The ideal candidate is polished, fashion-forward, composed under pressure, and deeply committed to delivering an exceptional guest journey.

Key Responsibilities

• Deliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiences
• Answer phones with confidence and poise; schedule, confirm, and optimize appointments
• Sell and manage time on the book to support service provider productivity and business performance
• Consistently meet or exceed monthly sales goals, including retail and service recommendations
• Maintain expert-level knowledge of all services, product lines, and current promotions
• Act as a liaison between guests and service providers, ensuring clear communication and flawless execution
• Anticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalism
• Ensure all required waivers and guest documentation are completed accurately
• Remain calm, solution-oriented, and gracious during high-volume or high-pressure situations
• Support daily salon operations and perform additional duties as needed

Qualifications & Attributes

• Previous experience in luxury hospitality, customer service, or sales preferred
• Strong sales acumen with a guest-first mindset
• Exceptional communication, organization, and multitasking skills
• Ability to think quickly and solve problems with confidence and grace
• Professional, polished appearance; fashion-forward and brand-aligned
• Tech-comfortable with booking systems, phones, and basic computer applications
• Team-oriented, reliable, and detail-driven

Why You’ll Love Working With Us

We offer a supportive, growth-oriented environment where guest experience and team culture are equally valued.

Benefits Include

• Dental Insurance
• Flexible Spending Plan (Flex)
• Life Insurance
• Short-Term & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Retail Product Savings
• Service Savings

If you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team.