Guest Services

Heritage Pointe Rehabilitation and Nursing Center; Doylestown (Bucks County); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Every other weekend schedule

Job summary

Heritage Pointe Rehabilitation and Nursing Center is seeking a part-time Guest Services representative in Doylestown, PA. You will warmly welcome residents and families, manage front desk inquiries, and support data entry and records with discretion.

The role requires excellent communication, dependability, and the ability to multitask while maintaining a professional appearance.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Provide a warm, welcoming introduction to our facility.
• Maintain professional, personable demeanor in all interactions.
• Handle calls, emails, and in-person inquiries.
• Perform data entry and record-keeping accurately.
• Maintain confidentiality and HIPAA compliance.
• Remain calm and patient under pressure.
• Resolve resident and family concerns promptly.

Skills

Communication

Interpersonal skills

Multitasking

Punctuality

Dress code

Education

High school diploma or equivalent

Job description

Guest Services
Location: Doylestown, Pennsylvania
Company Name: Heritage Pointe Rehabilitation and Nursing Center

Shift: Part Time Every Other Weekend

Responsibilities:

• Provide a warm and welcoming introduction to our facility, setting the tone for an exceptional care experience
• Demonstrate exceptional customer service skills, maintaining a professional, personable, and friendly demeanor in all interactions
• Handle a variety of communication situations, including phone calls, emails, and in-person inquiries
• Perform administrative tasks, such as data entry and record-keeping, with accuracy and efficiency
• Maintain confidentiality and adhere to HIPAA guidelines at all times
• Practice good judgment and maintain a calm, focused, and patient disposition, even in high-pressure situations
• Ensure prompt and effective resolution of resident and family concerns

Requirements:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Dependable attendance and punctuality
• Ability to maintain a professional dress code and adhere to our uniform policy

Why Join Us:

As a valued member of our team, you will enjoy a competitive hourly rate of $18 - $20 and the opportunity to work in a dynamic and supportive environment. We are committed to providing our employees with the training and resources necessary to excel in their roles and advance their careers.