Guest Services

Green Meadows Rehabilitation and Nursing; Malvern (Chester County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K Match

Tuition reimbursement

SOFI Wellness

PTO

Job summary

Green Meadows Rehabilitation and Nursing in Malvern, PA is seeking a Part Time Guest Services team member to deliver a welcoming guest experience from admission to discharge. The role includes Ambassador Rounds, assisting new admissions, and acting as a liaison between families, patients and staff.

Ideal candidates possess strong customer service skills, professional demeanor, and the ability to handle administrative tasks and multitask in a dynamic environment. Hours are 11:30am-8pm.

Qualifications

• Excellent customer service skills.
• Ability to multitask and communicate with patients, families and staff.
• Comfort with using computers for admissions and documentation.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Support tours, paperwork, and engagement with admissions and activities.
• Coordinate with departments to address needs and provide primary contact for families.

Skills

Customer service

Communication

Multitasking

Tools

Computer skills

Job description

Green Meadows Rehabilitation and Nursing -

Green Meadows Rehabilitation & Nursing Center in beautiful Malvern, PA is hiring a Part Time Guest Services position!!

This position hours are 11:30am-8pm.

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and providing a primary contact for their needs . They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• - Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• - Meet with patients and families upon admission to assist with transition
• - Understand role of staff members and their functions in order to properly address needs
• - Complete various administrative projects as directed by supervisor.
• - Possess appropriate computer skills needed to effectively accomplish required tasks.
• - Support admissions and activities departments with tours, paperwork, and engagement

Uniform is provided Position reports to Admissions Director

We are offering the following benefits:

• Competitive hourly rate
• Medical, Dental, Vision benefits
• 401K Match
• Tuition Reimbursement
• SOFI Wellness
• PTO