Guest Service Leader — Training & Customer Experience

kj; Augusta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market in Augusta, GA is seeking a Training and Guest Service Leader to elevate store front-end performance and customer experience. The role focuses on coaching hosts, delivering OJT programs, and improving service quality across departments.

You will build measurement-driven training plans, conduct needs assessments, and collaborate with Store Management to close performance gaps while ensuring payroll and compliance requirements are met.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations within a retail environment.
• Demonstrated ability to learn multiple tasks and technical requirements.
• Knowledge of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess Friendliness and Show aspects of each department and address gaps with management.
• Manage training activities (OJT, online, etc.) and provide support to drive organizational effectiveness.
• Manage hiring processes including sourcing and candidate management and onboarding.
• Complete, review, and maintain training documentation including OJT and performance docs.
• Coordinate scheduling with Store Manager to meet guest service goals within labor guides.
• Process guest orders and perform cashier/guest service desk duties as needed.
• Ensure accurate daily cash counts and bank deposits.
• Monitor audits and enforce Front End policies related to Asset Protection.

Skills

Communication

Retail operations

Leadership

Training delivery

Learning & development

Education willingness

Team collaboration

Math skills

Computer skills

Stand for long periods

Job description

Kj’s Market in Augusta, GA is seeking a Training and Guest Service Leader to elevate store front-end performance and customer experience. The role focuses on coaching hosts, delivering OJT programs, and improving service quality across departments.

You will build measurement-driven training plans, conduct needs assessments, and collaborate with Store Management to close performance gaps while ensuring payroll and compliance requirements are met.