Guest Service Leader & Training Coach

W. Lee Flowers & Co; Crestdale (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

Job summary

Kj’s Market invites you to join our team as a Guest Service/Training Specialist. You will observe, coach, and deliver friendly, superior customer service that reflects our show-focused approach and hometown pride.

You will develop and deliver on-the-job training programs, assess performance gaps, and partner with store leadership to drive continuous improvement and operational effectiveness across departments.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.

Job description

Kj’s Market invites you to join our team as a Guest Service/Training Specialist. You will observe, coach, and deliver friendly, superior customer service that reflects our show-focused approach and hometown pride.

You will develop and deliver on-the-job training programs, assess performance gaps, and partner with store leadership to drive continuous improvement and operational effectiveness across departments.