Guest Activities Host / Resort Concierge | Full-Time ~ $15/hr

Hyatt Hotels Corporation; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free Hyatt Room Nights

Discounted Room Nights

Free Parking

Paid Time Off

Health insurance after 30 days

Job summary

Hyatt Regency Lost Pines Resort and Spa in Bastrop, TX, is seeking a Guest Activities Host / Resort Concierge. You will be the go-to person for helping guests explore activities on-site and nearby, delivering warm, personalized service that enhances their stay.

Join a team that values hospitality, flexibility in shifts, and strong communication. You will coordinate with other colleagues to arrange tours and experiences, share local insights, and respond promptly to guest inquiries.

Qualifications

• Excellent communication with guests to provide a memorable experience.
• Ability to manage multiple requests and schedules in a fast-paced setting.
• Genuine passion for hospitality and helping guests enjoy their stay.

Responsibilities

• Assist Guests with Activity Planning: help guests schedule and book activities.
• Provide Local Insights: recommend activities based on guests’ interests.
• Communicate Effectively: maintain clear, friendly guest communications.
• Coordinate with Team Members: work with other departments for seamless events.
• Handle Guest Inquiries: respond promptly with exceptional service.

Skills

Strong Communication Skills

Fast-Paced Environment

Hospitality Passion

Flexibility

Guest Service Experience

Job description

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Hyatt Regency Lost Pines Resort and Spa

US - TX - Bastrop - Austin

Guest Services

Hourly/Entry Level Employee

Full-time

15.00 Hourly US Dollar (USD) pay basis

Summary

Join Our Team as a Guest Activities Host / Resort Conciergeat Hyatt Regency Lost Pines Resort & Spa!

Nestled along the banks of the Colorado River, Hyatt Regency Lost Pines Resort and Spa offers a unique blend of luxury and natural beauty. Our resort is a haven for relaxation and adventure, providing exceptional service and unforgettable experiences to our guests.

As a Guest Activities Host , you’ll be the go-to person for helping our guests explore all the exciting activities available both on our beautiful property and in the surrounding area. This role is perfect for someone who thrives in a fast-paced environment and loves connecting with people.

Key Responsibilities:

• Assist Guests with Activity Planning: Help guests schedule and book a variety of activities, ensuring they make the most of their stay at the resort.
• Provide Local Insights: Share your knowledge of the property and surrounding area, recommending activities that cater to guests’ interests and preferences.
• Communicate Effectively: Maintain clear and friendly communication with guests, ensuring they feel welcomed and informed about all available options.
• Coordinate with Team Members: Work closely with other departments to ensure seamless execution of activities and events, enhancing the overall guest experience.
• Handle Guest Inquiries: Respond to questions and concerns promptly, providing exceptional service that reflects Hyatt’s commitment to hospitality.

Why Join Us?

At Hyatt Regency Lost Pines, we believe that our team members are the heart of our operation. You’ll be part of a supportive environment that values your contributions and offers opportunities for growth and development. If you’re ready to make a difference in our guests’ experiences, we’d love to hear from you!

Benefits | We care for people so they can be their best . Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

Affordable Benefits after 30 days– Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD

Healthcare FSA- saves you money for medical expenses

Free Hyatt Room Nights - atHyatt Hotels around the world for full-time & part-time colleagues

Discounted Room Nights– for you, your friends and your family!

Free Parking– convenient and cost-free parking for all our associates

Paid Time Off– Take the time you need to recharge and stay healthy

Financial Perks -401(k)w/company match &discounted employee stockpurchase plan

Employee Assistance– 24/7 emotional support, legal guidance, personal & financial resources

Employee shift meals – in our cafeteria for full-time, part-time and on-call colleagues

Tuition Reimbursement:Further your education with our support.

Discounts at various retailers– at Headspace, Apple, AT&T, Verizon and More!

Colleague Recognition Programs -Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Strong Communication Skills: You should be able to engage with guests confidently and clearly, making their experience enjoyable and informative.
• Ability to Thrive in a Fast-Paced Environment: You’ll need to manage multiple requests and schedules while maintaining a positive attitude.
• Passion for Hospitality: A genuine desire to help guests create memorable experiences is essential.
• Flexibility: Willingness to work various shifts, including weekends and holidays, to accommodate guest needs.
• Previous Experience: While prior experience in a similar role is a plus, a friendly demeanor and eagerness to learn are what truly matter!
• Must have a valid driver’s license and be at least 18 years of age.
• Must be comfortable using computers and familiar with Microsoft Outlook / Office Suite

Grand Hyatt San Francisco | San Francisco , CA , US

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