Guest Services Representative - Hotel Santa Barbara

Geronimo Hospitality Group; Santa Barbara (CA); On-site; < USD 1,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group’s Hotel Santa Barbara is seeking a Guest Services Representative to be the first impression for guests. You will assist with check-in/check-out, reservations, and information requests in the lobby, delivering exceptional service.

This role requires a high school diploma, excellent communication, and strong customer service. You may work flexible hours, including evenings and weekends, and must be able to handle guest needs with professionalism.

Qualifications

• You have experience in customer service or guest-facing roles.
• You communicate clearly and maintain a professional demeanor.
• You can use a variety of computer applications to manage guest requests.

Responsibilities

• Greet guests and assist with check-in/check-out in the lobby.
• Coordinate room assignments and guest information requests.
• Handle guest concerns and provide referral for services as needed.
• Support other hotel departments as required.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

HOTEL SANTA BARBARA

Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys the following perks:

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Guest Services Representative, you are the guest's first impression of a property. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• This position is also subject to irregular hours to include late nights, weekends and holidays.

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Requirements

WHAT IT TAKES TO SUCCEED

• You have a High school diploma or equivalent
• You have excellent communication skills and a professional attitude
• You have effective conflict management and decision making skills
• You are able to use a variety of computer applications
• You are able to occasionally sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• You are able to frequently stand, and/or walk
• You are able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs
• You are able to occasionally lift and/or move up to 50 pounds while moving files or small packages

YOU’LL STAND OUT IF YOU BRING

• You have previous experience in customer service

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team!

Geronimo Hospitality Group is an Equal Employment Opportunity employer.