Guest Service Supervisor - Growth & Bonus Potential

myplace; Mesa (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Bonus

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Opportunities

Job summary

My Place Hotel - Mesa is seeking a Guest Service Supervisor to oversee front desk operations and ensure an exceptional guest experience. You will supervise Guest Service Representatives, assist in training, handle check-in/out, and coordinate with the General Manager to uphold policies and procedures.

Ideal candidates bring strong communication, organizational skills, and reliability. The role requires flexible scheduling, weekend availability, and a hands-on leadership style in a busy hotel

Qualifications

• High School degree or equivalent.
• Basic computer skills and familiarity with standard software.
• Excellent verbal and written communication abilities.
• Strong organizational and multi-tasking capabilities.
• Dependability, professionalism and consistency.
• Attention to detail in financial transactions and guest records.

Responsibilities

• Greet and manage guest arrivals and departures using the PMS, including processing charges for rooms, taxes, pet fees, and other hotel services.
• Lead and train Guest Service Representatives; assist in staff interviews and payroll documentation.
• Oversee check-in/out procedures and reservations via phone, email and in person; document confirmations and cancellations.
• Familiarize with room rates, amenities and accessibility features; provide guests with local information and address concerns promptly.
• Operate the phone system, transfer calls and schedule wake-up calls; document all guest interactions.

Skills

Basic Computer Skills

Strong Communication

Organizational Skills

Reliability

Attention to Detail

Education

High School Diploma

Tools

MS Office

Job description

My Place Hotel - Mesa is seeking a Guest Service Supervisor to oversee front desk operations and ensure an exceptional guest experience. You will supervise Guest Service Representatives, assist in training, handle check-in/out, and coordinate with the General Manager to uphold policies and procedures.

Ideal candidates bring strong communication, organizational skills, and reliability. The role requires flexible scheduling, weekend availability, and a hands-on leadership style in a busy hotel