Guest Service Supervisor - Flexible Hours & Growth

Global Montello Group Corp; Old Chatham (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Career development

Job summary

Global Partners LP is hiring a Guest Service Supervisor to lead frontline staff, greet guests, and ensure smooth store operations. You will coach team members, manage cash processes, and uphold safety and quality standards in a dynamic retail setting.

The role emphasizes guest experience, staff development, and adherence to policies, with flexible hours and opportunities for growth within a Fortune 500 company.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Able to work flexible hours including days, nights, weekends and holidays.
• Access to all store areas including sales floor and stock area.
• Lift up to 25 lbs and work in varying temperatures.

Responsibilities

• Supervise staff and ensure tasks are completed per management direction.
• Coach employees with constructive feedback to improve performance.
• Greet guests and provide a positive shopping experience.
• Follow safety, security, and store policies and procedures.
• Operate the POS and manage cash levels.
• Ensure housekeeping and 24/7 guest service programs are executed.
• Manage cash processes including deposits, gift cards and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and handle complaints.
• Check in external and internal vendors according to guidelines.

Skills

Customer service

Staff supervision

Communication

Flexibility

Cash handling

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP is hiring a Guest Service Supervisor to lead frontline staff, greet guests, and ensure smooth store operations. You will coach team members, manage cash processes, and uphold safety and quality standards in a dynamic retail setting.

The role emphasizes guest experience, staff development, and adherence to policies, with flexible hours and opportunities for growth within a Fortune 500 company.