Guest Service Supervisor | Flexible Hours & Growth

Global Montello Group Corp; City of Schenectady (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k match

Tuition reimbursement after 6 months

Professional development trainings

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach performance, and ensure an exceptional guest experience in a busy store environment.

The role requires flexible hours and strong organizational skills, with a focus on safety, cash handling, and consistent daily operations. Join a Fortune 500 company with a long-standing commitment to customers and communities.

Qualifications

• Supervise retail staff and ensure tasks are executed per management.
• Provide constructive coaching to improve performance.
• Deliver excellent guest service and handle inquiries.

Responsibilities

• Supervise employees to ensure adherence to management instructions.
• Coach staff by giving constructive feedback to improve task performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality and store operations policies.
• Operate the POS system and maintain proper cash levels.
• Ensure all store housekeeping tasks are completed.
• Support the 24/7 execution of guest service programs.
• Manage cash processes including deposits, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Customer service

Cash handling

Coaching

POS experience

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach performance, and ensure an exceptional guest experience in a busy store environment.

The role requires flexible hours and strong organizational skills, with a focus on safety, cash handling, and consistent daily operations. Join a Fortune 500 company with a long-standing commitment to customers and communities.