Guest Experience Supervisor | Growth & Benefits, Flexible Hours

Global Montello Group Corp; Swanzey (NH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401(k) matching

Tuition reimbursement

Career development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, organize work processes, and monitor operations to achieve store objectives. The role focuses on coaching, guest service excellence, cash handling, and adherence to safety and policies.

As a Fortune 500 company with deep community involvement, we emphasize reliable teamwork, flexible hours, and a commitment to customer satisfaction across all shifts.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and/or holidays.
• Must be at least 18 years of age to be considered for position.
• Ability to lift up to 25 lbs. during a shift.
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, organize work processes, and monitor operations to achieve store objectives. The role focuses on coaching, guest service excellence, cash handling, and adherence to safety and policies.

As a Fortune 500 company with deep community involvement, we emphasize reliable teamwork, flexible hours, and a commitment to customer satisfaction across all shifts.