Guest Service Supervisor — Flexible Hours

SPR Operator LLC; The Woodlands (TX); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health & Wellness benefits

401k match

Tuition reimbursement

Career growth opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead a team in our store. You will supervise staff, coach employees, greet guests, and ensure POS and cash processes align with company standards. This role emphasizes safety, cleanliness, customer service, and adherence to policies.

Availability for flexible hours including evenings and weekends is required; high school diploma preferred. We offer competitive salaries, benefits, 401k match, and growth opportunities as part of our

Qualifications

• Experience supervising staff and coaching employees.
• Excellent guest service and communication skills.
• Familiarity with cash handling and POS operations.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervisory experience

Customer service

Cash handling

POS operation

Inventory & stocking

Flexible hours

Safety & security

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead a team in our store. You will supervise staff, coach employees, greet guests, and ensure POS and cash processes align with company standards. This role emphasizes safety, cleanliness, customer service, and adherence to policies.

Availability for flexible hours including evenings and weekends is required; high school diploma preferred. We offer competitive salaries, benefits, 401k match, and growth opportunities as part of our