Guest Service Supervisor

Global Partners LP; Jersey Village (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and lead a dedicated team. This role involves supervising staff, ensuring compliance with store policies, and creating a welcoming atmosphere for customers. The ideal candidate will possess exceptional organizational skills, a passion for guest service, and the ability to solve problems effectively. Join a company that values diversity and offers growth opportunities, along with comprehensive health benefits and a supportive work environment. If you thrive in a dynamic setting and are ready to make a difference, this position is perfect for you.

Benefits

Health and Wellness Benefits

401k Retirement Plan

Tuition Reimbursement

Competitive Salaries

Qualifications

• Must be organized, efficient, and able to work flexible hours.
• Minimum age of 18 years with reliable transportation.

Responsibilities

• Supervise employees and ensure effective performance.
• Greet guests and maintain an enjoyable shopping experience.
• Manage cash processes and address guest inquiries.

Skills

Guest Service Orientation

Problem-Solving

Organizational Skills

Relationship Building

Decision Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

Our Future

We're excited for the next 90 years at Global Partners and the innovative ideas we can bring to our guests and customers. We seek passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You prioritize guest satisfaction, providing pleasant greetings and farewells.
• You are confident and make eye contact with guests.
• You excel at relationship building and establishing connections with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented with excellent organizational skills.
• You can defuse issues using problem-solving techniques.
• You are a self-starter capable of making decisions independently.
• You can direct others and prioritize tasks effectively.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and housekeeping standards.
• Execute guest service programs consistently.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in vendors per guidelines.

Benefits

• Competitive salaries and growth opportunities, supported by our Talent Development Team.
• Health and Wellness benefits including Medical, Dental, Vision, and Life Insurance.
• Retirement plan with 401k and matching contributions.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Interested candidates should apply.
2. Resumes are reviewed by the hiring manager.
3. Selected candidates will be contacted for interviews, which may be in person or via Zoom.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Must be organized and efficient.
• Minimum age of 18 years.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in various temperatures.

Education

High School Diploma or GED required.

Additional Information

We value diversity and encourage applicants from all backgrounds. Global Partners LP is an equal opportunity employer and provides accommodations for applicants with disabilities. For assistance, contact our recruiting department at 781-891-4000.