Guest Service Supervisor

Global Partners LP; East Wallingford (VT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences and lead store operations. This role involves supervising staff, ensuring adherence to safety and quality standards, and providing exceptional service to guests. The ideal candidate will have strong organizational skills, a guest-first mentality, and the ability to build relationships. With competitive salaries and growth opportunities, this position offers a chance to make a meaningful impact in a dynamic environment. If you thrive in a team-oriented setting and are eager to contribute to a forward-thinking company, we encourage you to apply.

Benefits

Health & Wellness benefits

Retirement plan with 401k

Tuition reimbursement

Competitive salaries

Growth opportunities

Qualifications

• Must be at least 18 years old.
• Reliable transportation and valid driver’s license required.

Responsibilities

• Supervise employees and ensure they perform job duties.
• Coach employees and provide constructive feedback.
• Greet guests and provide an enjoyable shopping experience.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value daily to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you with opportunities to advance your career.

The Types of 'Energy' You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You can direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees, ensuring they perform all job duties as assigned by management.
• Coach employees by providing constructive feedback to enhance performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale system according to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Execute all guest service programs and processes consistently, 24/7.
• Handle all cash processes, including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints effectively.
• Check in external and internal vendors following established guidelines.

Fuel for You

• Competitive salaries and growth opportunities, supported by a dedicated Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance, along with wellness support.
• Retirement plan with 401k and matching contributions.
• Professional development through tuition reimbursement after 6 months of service.

The GPS of Our Interview Process

• Interested candidates should apply to start the process.
• Resumes will be reviewed by the hiring manager. Suitable candidates will be contacted by a recruiter or manager.
• Interviews may be conducted in person or via Zoom, with additional information provided as needed.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organization skills are essential.
• Must be at least 18 years old.
• Reliable transportation and a valid driver’s license are required.
• Ability to access all store areas and perform physical tasks such as reaching, bending, and lifting up to 25 lbs.
• Ability to work in varying temperatures (cooler, outside, etc.).

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply even if you don't meet every requirement. We embrace diversity in perspectives, backgrounds, and experiences.

Global Partners LP is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category. For accommodations during the application process, contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests for employment decisions. In Massachusetts, such tests are illegal and violations can result in penalties.