Guest Service Supervisor

Global Partners LP; Orono (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where your passion for guest care and exceptional service will shine. This role focuses on creating memorable experiences for guests while leading a dedicated team. You'll supervise daily operations, coach employees, and ensure adherence to safety and quality standards. With competitive salaries and growth opportunities, this is your chance to make a significant impact in a dynamic environment. If you're ready to contribute innovative ideas and elevate guest experiences, this is the perfect opportunity for you.

Benefits

Health and Wellness Benefits

401(k) Plan with Company Match

Tuition Reimbursement

Competitive Salaries

Qualifications

• Must be at least 18 years old with reliable transportation.
• Ability to lift up to 25 lbs and work flexible hours.

Responsibilities

• Supervise employees and ensure job duties are performed.
• Greet guests and maintain an enjoyable shopping experience.
• Handle cash processes and ensure store cleanliness.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Detail-Oriented

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Vision for the Future

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greetings and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all job duties as assigned.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system according to standards and maintain proper cash levels.
• Maintain store cleanliness and organization.
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

What We Offer

• Competitive salaries and growth opportunities, supported by our Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of employment.

Interview Process

1. Interested candidates should apply.
2. Resumes will be reviewed, and qualified candidates will be contacted.
3. Interviews may be conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in variable temperatures.

Education

High School Diploma or GED required.

Wage: $15.65 - $16.65/hr

Our Values

We value passion and potential. We welcome applicants from diverse backgrounds and experiences. We are an equal opportunity employer and provide accommodations for applicants with disabilities.