Customer Service Supervisor

Home Energy Heating and Cooling; Plymouth (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in residential heating and cooling is seeking a Customer Service Supervisor in Plymouth, MN. The role involves managing customer support and ensuring satisfaction while overseeing daily operations. Ideal candidates will possess strong supervisory and customer service skills.

Qualifications

• Experience in maintaining high levels of customer satisfaction.
• Strong understanding of Customer Service principles.

Responsibilities

• Managing customer support and ensuring customer satisfaction.
• Overseeing customer service operations on a day-to-day basis.

Skills

Supervisory Skills

Customer Service Management

Customer Support

Communication

Interpersonal Skills

Job description

Operations & Logistics Manager at Home Energy Center

Company Description

Home Energy Center is a residential heating and cooling contractor and Authorized Service Provider for The Home Depot, offering comprehensive services for home heating and air conditioning needs. Our industry-certified technicians serve the Minneapolis/St. Paul and Des Moines area markets with expertise, tools, and experience.

Role Description

This is a full-time on-site role as a Customer Service Supervisor located in Plymouth, MN. The Customer Service Supervisor will be responsible for managing customer support, ensuring customer satisfaction, and overseeing customer service operations on a day-to-day basis.

Qualifications

• Supervisory Skills, Customer Service Management, and Customer Support skills
• Experience in maintaining high levels of customer satisfaction
• Strong understanding of Customer Service principles
• Excellent communication and interpersonal skills
• Ability to effectively resolve customer issues and complaints

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Construction