Guest Service Supervisor

Global Partners LP; Hampden (ME); On-site; USD 10,000 - 60,000; Full time

Job description

Job Description:

Now Hiring for Guest Service Supervisors – Full-time and/or Part-time

About Global Partners LP

With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Mr. Mike's, XtraMart, On the Run and Fast Freddie's. Global is a publicly traded master limited partnership that is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast.

Essential Job Function:

The Guest Service Supervisor is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Guest Service Supervisor will ensure company policies and procedures are followed while delivering a high level of customer service, store safety, and appearance.

Duties and Responsibilities:

1. Ensure a quality buying experience for all customers
2. Make daily bank deposits by noon
3. Review end of day reports and assist in preparation of daily paperwork banking functions as assigned by manager
4. Coach and direct employees to provide excellent customer service
5. Maintain an awareness of cleanliness both inside and outside of the store
6. Light equipment and yard maintenance
7. Order and receive merchandise utilizing inventory ordering guidelines
8. Implement all Company promotional initiatives
9. Maintain cash and inventory control during all supervised shifts
10. Pricebook maintenance
11. Audit cashier paperwork for accuracy
12. Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel
13. Ability to communicate with associates and guests
14. Ability to count, read and write accurately to complete required tasks

Knowledge, Skills, and Abilities:

1. High School Diploma or equivalent
2. Ability to work unsupervised
3. Flexibility to work weekend, holiday and/or evening shifts
4. Must have reliable transportation and valid driver’s license
5. Must attend mandatory meetings (i.e. T.A.M., sexual harassment)

Physical Requirements:

1. Frequent bending, reaching, lifting of 1 to 15 lbs
2. Be able to lift up to 50 lbs on occasion
3. Reaching above shoulder height and bending below waist
4. Be able to freely access all areas of the store
5. Move quickly around store

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.