Front Desk Supervisor

Marriott Phoenix Airport; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short Term and Long Term Disability

Vision Insurance

Critical Illness

Accidental

401(k) and company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

Marriott Phoenix Airport is seeking a warm, outgoing Front Desk Supervisor with strong leadership to ensure the best possible guest experience. The role requires solid decision-making, problem-solving, and conflict-resolution skills, plus excellent communication and active listening with both internal and external customers.

Responsibilities include overseeing check-ins, handling guest payments, coordinating with housekeeping, and supporting staff through coaching and training to maintain high

Qualifications

• High school diploma or GED; college degree is a plus.
• Minimum 2 years relevant hospitality experience.
• Excellent telephone and customer service skills.
• Ability to maintain confidentiality.
• Proficient with computer/tablet technology.
• Ability to sit or stand for extended periods.
• Ability to work long hours as needed.
• Maintain professional appearance and demeanor.
• Strong English language skills.

Responsibilities

• Assist staff with expediting problem payments and guest issues.
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins, confirm reservations, assign rooms, issue and activate room keys.
• Handle all payment types (room charges, cash, checks, debit, credit).
• Set up accurate guest accounts at check-in.
• Coordinate with housekeeping to ensure room readiness for check-in.
• Balance and drop receipts per accounting specs.
• Support management in training and coaching employees.
• Develop and maintain positive relationships with staff and guests.

Skills

Leadership

Customer Service

Conflict Resolution

Communication

English Proficiency

Education

High School Diploma

College Degree

Tools

POS Systems

Hotel Software

Job description

Your specific duties in this role will include:

• Assisting staff with expediting problem payments (e.g., problems processing credit card).
• Following up with guests regarding satisfaction with guest-related issues.
• Processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Processing all payment types such as room charges, cash, checks, debit, or credit.
• Setting up accurate accounts for each guest upon check-in.
• Anticipating sold-out situations and obtaining satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Blocking rooms in the computer and identifying designated requirements and requests.
• Contacting appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Coordinating with Housekeeping to track readiness of rooms for check-in.
• Balancing and dropping receipts according to accounting specifications.
• Assisting management in training, motivating, and coaching employees, and serving as an effective role model.
• Anticipating and addressing all guests' service needs.
• Developing and maintaining positive working relationships with staff members as well as guests.

We are looking for a warm and outgoing Hotel Front Desk Supervisor with a strong leadership skills and a firm commitment to ensuring the best possible customer service and guest experience. You should also have solid decision-making, problem-solving, and conflict-resolution skills It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

• High school diploma or GED; college degree, a plus.
• Minimum 2 years relevant experience; previous hospitality experience, preferred.
• Excellent telephone and customer service skills.
• Ability to maintain the highest degree of confidentiality.
• Computer and technology proficiency (e.g. tablets, iPads).
• Ability to sit or stand for extended periods of time.
• Ability to work long hours as needed.
• Ability to maintain a professional appearance and demeanor.
• Strong English language skills.

Benefits:

• competitive wage
• Health and Dental Insurance
• company paid Life Insurance
• Short Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental
• 401(k) and company match
• Paid Time Off (PTO)
• free hotel rooms
• hotel discounts

EOE