Guest Service Specialist - VIP Check-ins & Front Desk

The Inn at Stonecliffe; Eugene (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events

Job summary

Schulte Hospitality Group is seeking a Guest Service Representative for Graduate by Hilton Eugene. The role involves greeting guests, processing check-ins, handling phone inquiries, and maintaining a polished front desk. You will support VIP arrivals, manage cash, and ensure security of guest data.

Join a dynamic team focused on hospitality and career growth. Daily responsibilities include coordinating with other departments, keeping the lobby orderly, and delivering excellent service to guests

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned.
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Effective communication

Guest service mindset

Education

High school education

Front desk operations experience

Job description

Schulte Hospitality Group is seeking a Guest Service Representative for Graduate by Hilton Eugene. The role involves greeting guests, processing check-ins, handling phone inquiries, and maintaining a polished front desk. You will support VIP arrivals, manage cash, and ensure security of guest data.

Join a dynamic team focused on hospitality and career growth. Daily responsibilities include coordinating with other departments, keeping the lobby orderly, and delivering excellent service to guests