Guest Service Specialist | Transit Station

Brightline Trains LLC; Boca Raton, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Brightline Trains LLC is seeking a Guest Service Agent at Boca Station in Boca Raton, FL. You will warmly welcome guests, assist with ticketing and local transportation questions, and help with baggage while ensuring a safe, friendly station environment.

The role requires strong communication and hospitality skills, the ability to work in a fast-paced setting, and a willingness to handle transactions and guest inquiries with empathy and professionalism.

Qualifications

• Minimum 1 year of experience in high-traffic or hospitality-related roles.
• Must be at least 18 years old.
• Willingness to work weekends and holidays as needed.
• Ability to assist guests with baggage and mobility needs.

Responsibilities

• Greet Guests warmly and engage them using positive, personalized interactions.
• Collaborate with teammates to maintain a service-focused environment.
• Demonstrate knowledge of ticketing, schedules, fares, and special services.
• Provide proactive information on routes, timetables, platforms, and local amenities.
• Own each guest interaction; resolve concerns promptly and professionally.
• Offer alternatives and upsell when appropriate to enhance guest experience.
• Maintain a clean, organized station environment and assist with baggage checks.
• Process transactions accurately including ticket sales, refunds, and upgrades.
• Communicate clearly across Brightline channels and with guests from diverse backgrounds.

Skills

Customer service

Hospitality

Communication skills

Empathy

Baggage handling

Shift work

Job description

Brightline Trains LLC is seeking a Guest Service Agent at Boca Station in Boca Raton, FL. You will warmly welcome guests, assist with ticketing and local transportation questions, and help with baggage while ensuring a safe, friendly station environment.

The role requires strong communication and hospitality skills, the ability to work in a fast-paced setting, and a willingness to handle transactions and guest inquiries with empathy and professionalism.