Guest Experience Leader - Station Operations

Brightline Trains; Miami (FL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Brightline is seeking a senior leader to partner with the Station Manager in Florida to oversee daily operations, guest experience, safety, and performance reporting across stations in WPB, Boca, and FLL. You will rotate as a Duty Manager and monitor schedules and communication activities.

Your background includes 10+ years in Retail or Hospitality, a Bachelor's in business management, and a proven track record of revenue growth and KPI delivery.

Qualifications

• Bachelor’s degree in business management, Retail, or Hotel Operations.
• 10+ years of proven experience in a senior leadership role within the Retail or Hospitality industries.
• Fifteen (15) or greater in increasing roles of scope and management responsibility.
• Strong background in food and beverage management with a passion for creating exceptional dining experiences.
• Demonstrated success in developing and implementing revenue-generating strategies.
• Demonstrated success in improving forecast accuracy and delivering on operational or financial KPIs.
• Previous experience with developing policies and procedures and conflict resolution processes is required.

Responsibilities

• Create a culture of engagement, learning, and team development.
• Motivate teammates and maintain a positive work environment while ensuring the entire team reflects Brightline’s values.
• Celebrate successes and recognize the contributions of teammates.
• Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
• Interact with guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
• Ensure deliveries received while on duty are stored and recorded appropriately.
• Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
• Be the Subject Matter Expert trained on all mobility tools and processes
• Engage with mobility partner leaders to promote an efficient, high-quality guest experience.
• Ensure all Mobility drivers are adhering to uniform & grooming policies and following SOPs.
• Stay up to date on company policies and terms of service; ensure these live in our stations and teammates are aware of updates and/or changes.
• Travel to Boca and/or Fort Lauderdale Stations to provide support at the direction of GMs.

Skills

Operational leadership

Revenue generation

Forecasting

Policy development

Conflict resolution

Inventory management

F&B management

Staff development

Customer experience

Education

Bachelor's degree in business management

Job description

Brightline is seeking a senior leader to partner with the Station Manager in Florida to oversee daily operations, guest experience, safety, and performance reporting across stations in WPB, Boca, and FLL. You will rotate as a Duty Manager and monitor schedules and communication activities.

Your background includes 10+ years in Retail or Hospitality, a Bachelor's in business management, and a proven track record of revenue growth and KPI delivery.