Guest Service Specialist — Front Desk with Daily Pay

The Inn at Stonecliffe; Memphis (TN); On-site; USD 19,286 - 22,041; Part time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Employee Assistance Program

Schulte Savings Marketplace discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for Hampton Inn & Suites East Memphis/Germantown. The role is part-time, at the Memphis site, with daily pay and robust benefits for associates.

You will greet guests, assist with check-ins, and support lobby operations while maintaining guest privacy and delivering excellent service. Responsibilities include answering phones, processing payments, and collaborating with team members to ensure a seamless guest experience.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Guest service

Communication

Cash handling

Teamwork

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for Hampton Inn & Suites East Memphis/Germantown. The role is part-time, at the Memphis site, with daily pay and robust benefits for associates.

You will greet guests, assist with check-ins, and support lobby operations while maintaining guest privacy and delivering excellent service. Responsibilities include answering phones, processing payments, and collaborating with team members to ensure a seamless guest experience.