Guest Service Specialist — Front Desk & Revenue Growth

LBA Hospitality; Atlanta (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus

401k with Employer Match

DailyPay

Hotel discounts

PTO and holidays

Job summary

LBA Hospitality is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site role may also serve as Manager on Duty when assigned, requiring strong communication, problem-solving, and multitasking skills. DailyPay and other benefits are available to associates.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales experience

Reservations

Guest relations

Education

High school diploma or equivalent

Job description

LBA Hospitality is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site role may also serve as Manager on Duty when assigned, requiring strong communication, problem-solving, and multitasking skills. DailyPay and other benefits are available to associates.