Guest Service Specialist - Front Desk & Guest Experience

Olympia Hospitality; Conway (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health coverage that works for you

401K with discretionary match

Paid group term life insurance

Disability coverage (short-term)

Job summary

North Conway Grand Hotel, managed by Olympia Hospitality, seeks a friendly Guest Service Representative to deliver exceptional guest experiences at the front desk. You will greet guests, manage check-in/check-out, handle reservations, and resolve issues while upholding our values.

Competitive hourly pay and strong benefits await the right candidate. Join a team that prioritizes well-being, growth, and a supportive culture.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience preferred, but not required.
• Greet guests, handle check-in/check-out, and assist with reservations and payments.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about hotel amenities, services and local attractions.
• Respond to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.

Skills

Customer service

Communication

Phone skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

North Conway Grand Hotel, managed by Olympia Hospitality, seeks a friendly Guest Service Representative to deliver exceptional guest experiences at the front desk. You will greet guests, manage check-in/check-out, handle reservations, and resolve issues while upholding our values.

Competitive hourly pay and strong benefits await the right candidate. Join a team that prioritizes well-being, growth, and a supportive culture.