Guest Service Specialist

Blue Water; Texas; On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water is seeking a proactive front desk associate to welcome guests and manage reservations from check-in to checkout. You will handle guest requests, assist with direction and arrangements, and ensure a smooth, friendly experience throughout the stay.

Ideal candidates have 1–3 years in front desk or guest services, strong communication, and the ability to work a diverse schedule, including evenings and weekends.

Qualifications

• High school diploma or GED required.
• 1-3 years of front desk, reservations, or customer service experience required.
• Must be enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work weekends, holidays, and evenings.

Responsibilities

• Efficiently operate front desk and guest service station features, including reservations, check-in/check-out, and handling charges.
• Deliver the Blue Water guest experience through phone and face-to-face interactions.
• Assist concierge with guest relations, directions, questions, and arrangements to support stays.
• Follow daily opening/closing procedures for the guest service center and maintain a clean, orderly environment.
• Follow cash handling procedures and manage receipts, ledgers, and daily charges.
• Ensure the property is guest-ready, clean, and well-manicured.
• Perform other duties as assigned and maintain reliable attendance.

Skills

Front desk

Reservations

Customer service

Communication

Detail-oriented

Education

High school diploma or GED

Tools

Computer systems

Job description

INTRODUCTION TO ROLE:

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Benefits eligibility:

• Full-time roles:
  • Are eligible for Health benefits, 401K, and property discounts

WHAT YOU WILL WORK ON:

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHAT YOU BRING:

• High school diploma or GED equivalent
• 1-3 years of front desk, reservations, or customer service-oriented role (required)
• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
• Excellent communication skills.
• All-Hands-On-Deck mindset (required)

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

• Communicate:
  • While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems
• Movement:
  • This position requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
• Ability to Lift:
  • The employee must frequently lift and/or move up to 30 pounds
• Vision:
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.