Guest Service & Skincare Sales Associate

European Wax Center; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

European Wax Center in Baltimore, MD is seeking a Guest Service/Sales Associate for part-time or full-time roles. You will greet guests, uncover skincare goals, educate on wax pass options, promotions, and prebooking.

You will maintain a clean front desk, support team, participate in training, and handle reservations; one year retail experience preferred; High School education required.

Qualifications

• One year of related service or retail experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Skills

Interpersonal skills

Communication

Sales experience

Customer service

Education

High School diploma

Tools

POS systems

Computer literacy

Job description

European Wax Center in Baltimore, MD is seeking a Guest Service/Sales Associate for part-time or full-time roles. You will greet guests, uncover skincare goals, educate on wax pass options, promotions, and prebooking.

You will maintain a clean front desk, support team, participate in training, and handle reservations; one year retail experience preferred; High School education required.