Guest Service Shift Lead — Bakery Team Leader

Nothing Bundt Cakes; Baton Rouge (LA); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

401(k) program

Anniversary Bonus

Flexible schedule

Employee Discounts

Hands-on training and video content

Job summary

Nothing Bundt Cakes is seeking a Shift Lead (Supervisory Position) in Baton Rouge to supervise bakery team members, greet guests, and support the Bakery Manager. This role offers hands-on training, flexible scheduling, and opportunities to advance to a Key Holder position.

You will help maintain guest satisfaction, supervise daily operations, and uphold NbC standards while ensuring accurate orders and a welcoming, joyful atmosphere for every guest.

Qualifications

• Applicants must be authorized to work in the US and 18 years of age or older.
• While no formal education or work experience is required, previous experience in a related position (an operational support role at a bakery, restaurant, retail, or foodservice environment) is a plus.

Responsibilities

• Assists Management Team in supervising, training, and coaching Bakery Team Members.
• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Coaches other Guest Service Representatives to uphold the same level of knowledge and efficiency for the above tasks.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Crafts orders, assists in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Job description

Nothing Bundt Cakes is seeking a Shift Lead (Supervisory Position) in Baton Rouge to supervise bakery team members, greet guests, and support the Bakery Manager. This role offers hands-on training, flexible scheduling, and opportunities to advance to a Key Holder position.

You will help maintain guest satisfaction, supervise daily operations, and uphold NbC standards while ensuring accurate orders and a welcoming, joyful atmosphere for every guest.