Guest Service Server - Food & Beverage (Tipped)

HEI Hotels & Resorts; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental insurance (Anthem)

Vision insurance (EyeMed)

Vacation, Sick and Holiday programs

Pet insurance (ASPCA)

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts, owner of Hotel Per La in downtown Los Angeles, seeks a friendly server to provide guests exceptional service and ensure adherence to standards. The role supports food and beverage service, allergen awareness, and guest satisfaction in a fast-paced setting.

The position offers a $25.00 hourly wage with tipped services considered, and a comprehensive benefits program includes medical, dental, vision and 401(k) options where applicable by location.

Qualifications

• Maintain a professional appearance and manner at all times.
• Be a team player and willing to pitch in.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of table settings, service ware and menu items.
• Recall and promote menu items.
• Ability to lift and transport trays up to 30 lbs.
• Ability to operate beverage equipment and toast equipment.
• Ability to establish good working relationships with guests and colleagues.
• Ability to operate POS and keyboard.
• Strong verbal and written communication skills.
• Adaptive communication with diverse audiences.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Service standards

Guest relations

Menu knowledge

Recall and promote menu items

Lift trays up to 30 lbs

Operate beverage equipment

POS and keyboard operation

Verbal and written communication

Adaptive communication

Job description

HEI Hotels & Resorts, owner of Hotel Per La in downtown Los Angeles, seeks a friendly server to provide guests exceptional service and ensure adherence to standards. The role supports food and beverage service, allergen awareness, and guest satisfaction in a fast-paced setting.

The position offers a $25.00 hourly wage with tipped services considered, and a comprehensive benefits program includes medical, dental, vision and 401(k) options where applicable by location.