Director of Operations

Hotel Per La, Autograph Collection; Los Angeles (CA); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

Vacation and holidays

Pet insurance

Short/Long-Term Disability

401(k) with matching

Hotel room discounts

DailyPay access

Job summary

HEI Hotels and Resorts is seeking a Director of Operations for Hotel Per La, a Marriott Autograph Collection Hotel in downtown Los Angeles. The role supports the General Manager in managing Rooms and F&B operations and achieving guest satisfaction, financial goals, and owner objectives.

As a member of the Executive Committee, you will lead operational managers, develop budgets and forecasts, ensure brand standards, and drive labor cost controls. Strong leadership and communication are essential.

Qualifications

• Minimum 3-5 years of management experience in hotels, preferably in rooms and F&B.
• Strong knowledge of budgeting, forecasting, and financial controls.
• Excellent verbal and written communication; adapt to audiences.

Responsibilities

• Lead all operational managers to succeed on property plans and targets.
• Plan and participate in hotel and departmental meetings.
• Ensure compliance with brand SOPs and policies.
• Develop and manage Rooms/F&B budgets and revenue forecasts.
• Control expenses with labor management and scheduling tools.
• Hire, train, develop, and evaluate staff; handle disciplinary actions when needed.
• Contribute to the Executive Committee to align financial objectives.

Skills

Hotel operations

Financial management

Labor cost control

Leadership

Communication skills

Job description

About Us HEI Hotels and Resorts is proud to welcome the Hotel Per La, a Marriott Autograph Collection Hotel, located in the heart of downtown Los Angeles to our growing portfolio. As one of the standout hotels in Los Angeles, we are born in the business of friends and believe that the richness of life lies in simple, warm moments. We combine a community-focused spirit, thoughtful design, and a convenient location near the LA Convention Center. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Compensation Salary Range: $125,000.00 - $135,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes

Overview

Support General Manager in managing the Rooms Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.

Essential Duties and Responsibilities

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts.
• Develop and implement controls for expense management.
• Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Minimum 3-5 years of management experience, preferably in both rooms and F&B. Computer literacy and financial management required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.