Guest Service & Sales Pro: Upsell & Delight Guests

Great Wolf Lodge; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life保险与HSA

401K with employer match

Paid vacation time off and parental le

Waterpark passes, vacation discounts

Job summary

Great Wolf Lodge in Naples, FL is seeking a Guest Service & Sales Agent. You will greet guests, manage check-in/check-out, and actively promote suite upgrades and resort features to boost revenue while delivering exceptional service.

The role emphasizes consultative selling, guest satisfaction, and use of mobile tech and property software to create seamless experiences. Flexible schedule required including nights and weekends.

Qualifications

• Strong customer service and/or sales experience is required.
• Ability to upsell and cross-sell resort offerings.
• Ability to learn using mobile technology, front desk software, and self-service kiosks.

Responsibilities

• Greet guests and assist with check-in/check-out using property management systems.
• Confidently promote lodge offerings and upgrades to meet sales goals.
• Respond to guest inquiries with warmth and accuracy to enhance satisfaction.

Skills

Customer service

Sales experience

multitasking

Education

High School Diploma or equivalent

Job description

Great Wolf Lodge in Naples, FL is seeking a Guest Service & Sales Agent. You will greet guests, manage check-in/check-out, and actively promote suite upgrades and resort features to boost revenue while delivering exceptional service.

The role emphasizes consultative selling, guest satisfaction, and use of mobile tech and property software to create seamless experiences. Flexible schedule required including nights and weekends.