Guest Service Representative - Night Auditor

LBA Hospitality; Tennessee; On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Representative - Night Auditor to provide excellent guest service and manage front office operations during late hours. The role involves greeting guests, handling transactions, and ensuring safety and security. Ideal candidates should be trustworthy, professional, and able to multitask effectively. Opportunities for advancement to management roles are available.

Qualifications

• Experience in accounting, sales, or guest relations is helpful.
• Must speak and read English; additional languages may be helpful.

Responsibilities

• Greet and register guests, assign rooms, and accommodate requests.
• Promote and sell hotel services and amenities.
• Balance cash, checks, and miscellaneous transactions at shift end.

Skills

Communication

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Guest Service Representative - Night Auditor

Join to apply for the Guest Service Representative - Night Auditor role at LBA Hospitality.

Provide excellent guest service in an efficient, courteous, and professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Responsible for total front office operations: acts as Manager on Duty, responds immediately to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff.

Pre-requisites

Guest Service Representatives have access to guestrooms and property. Honesty and trustworthiness are essential. Associates must pass security clearance per company policy.

• Experience in accounting, sales, telesales, service, or guest relations is helpful but not mandatory.
• High school diploma or equivalent; degree helpful but not required.

Summary of Essential Job Functions

Must perform activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Specific Requirements

• Push or pull 60 pounds, lift and carry 30 pounds.
• Stand for eight hours, bend, stretch, reach.
• See and hear clearly.
• Speak and read English; additional languages may be helpful.
• Display professionalism, honesty, and trustworthiness at all times.

Knowledge, Skills, and Abilities

Knowledge In

• Manager on Duty functions.
• Cash and credit card handling, balancing charges.
• Safety and security measures.
• Property details, staff, services, hours, rooms, rates, discounts.
• Frequent Stay Program, reservations procedures, cancellations, guest walking.
• Phone etiquette, answering inquiries about shopping, dining, entertainment, travel directions.
• Daily hotel operations, event updates, procedures, and policies.

Skills

• Computer literacy for property management system operations.

Abilities

• Multitask while maintaining guest service focus.
• Communicate effectively with guests and co-workers via mail, phone, and messages.
• Handle guest issues professionally and hospitably.
• Work independently and productively, including overnight shifts.

Responsibilities

• Greet and register guests, assign rooms, maintain privacy, accommodate requests.
• Promote and sell hotel services and amenities.
• Encourage repeat business, take future reservations, and recommend products.
• Identify sales leads during guest interactions and report them.
• Inform departments of special requests, late check-outs, needs.
• Verify credit card validity before shift end.
• Utilize PMS system.
• Balance cash, checks, and miscellaneous transactions at shift end.
• Assist with F&B, housekeeping, and property cleanliness as needed.
• Maintain a clean, professional lobby and dining area.
• Know emergency procedures thoroughly.
• Follow safety standards and report hazards.
• Report unusual occurrences or requests to management.
• Maintain stock and cleanliness of the Market area if applicable.
• Obtain vendor certifications if serving alcohol.
• Be flexible with work schedules.
• Perform other duties, including assisting in laundry, housekeeping, or F&B.

Working Conditions

Stand and walk long periods, maintain a friendly, professional image. Follow laundry procedures and operate washers/dryers properly. Assist with linen folding.

Advancement Opportunities

Progression involves training, leadership skill development, and potential promotion to AGM or GSM roles.

Disclaimer

Descriptions are general and not exhaustive. Duties may vary as needed.